Definitions

• Single-Session Services (À-la-carte): Standalone offerings such as Private Interview Coaching and Résumé Writing/Editing.
• Coaching Packages: Four-week private coaching engagements that include one scheduled 60-minute session each week (sessions may end early once objectives are met) and unlimited email access during the active engagement window.
• Engagement Window: The continuous four-week period beginning with the first scheduled session for a Coaching Package.

Services Overview

We provide career coaching services to attorneys at multiple seniority levels, including junior/mid-level associates and counsel, assistant general counsel, senior associates, partners, and senior in-house counsel. Current offerings include:

• Complete Career Coaching for Junior & Mid-Level Attorneys (4-week program)
• Complete Career Coaching for Senior Attorneys & Partners (4-week program; includes LPQ and business plan support)
• Résumé Writing & Editing for Attorneys (single-session/deliverable)
• Private Interview Coaching (single-session)

Specific deliverables for each service are detailed on the corresponding service page.

Scheduling & Fees

• Sessions are conducted via Zoom and scheduled by email at mutually convenient times.
• All services must be paid in full prior to the session or commencement of work.
• Rates in effect at the time of booking apply to that purchase; future purchases may reflect updated rates.

Refunds & Cancellations

These policies apply to all services offered by Rena Barnett Matthews / Attorney-Career-Coach, including four-week coaching packages and à-la-carte services.

Single-Session Services — Refunds & Rescheduling

• Refunds: Full refund if canceled at least 24 hours before the scheduled session or before substantive work begins.
• Deliverables: Once a résumé or other written deliverable has been returned to the client, that portion of the service is considered complete and is non-refundable.
• Late Cancellation / No-Show: Cancellations with less than 24 hours’ notice or missed sessions incur a $75 fee. We will make reasonable efforts to reschedule.

Four-Week Coaching Packages — Refunds & Engagement Window

• Engagement Window: A package covers a continuous four-week period beginning with the first scheduled session. Packages must be completed within 90 days of purchase and no later than December 31 of the purchase year.
• Email Access: Unlimited email communication is included during the four-week engagement for questions, feedback, and strategy adjustments.
• Refunds: If a client ends a package early, a pro-rated refund is available for unused time. Refunds are calculated as:
  Refund = Total Package Price – Value of Weeks Used
  “Weeks Used” are counted from the first scheduled session through the end of the active engagement window. Any completed written deliverables are deemed used.
• Request Deadline: Refund requests must be submitted within one (1) year of purchase or by December 31 of the purchase year, whichever comes first.
• Sessions Ending Early: Sessions may conclude early once objectives are met; such sessions are considered complete and count toward the package.
• Renewals: Clients may renew or repurchase packages at any time. Unused time does not roll over beyond the engagement window.

Cancellations & No-Shows (All Services)

• Notice: Please provide at least 24 hours’ notice by email to reschedule.
• No-Show Fee: Missed or late-canceled sessions are subject to a $75 fee.
• Good-Faith Rescheduling: We will make reasonable efforts to reschedule within the current engagement window.

Confidentiality

We adhere to professional coaching ethics and strive to maintain client confidentiality. Coaching is not legally privileged (unlike attorney-client or doctor-patient relationships). We may disclose information if required by law or if we reasonably believe there is an imminent risk of harm or illegal activity. Clients should raise any specific confidentiality concerns prior to coaching.

No Legal, Medical, or Mental-Health Advice

Coaching is not therapy, legal advice, medical advice, or mental-health treatment. We do not guarantee outcomes. Clients remain solely responsible for their own decisions, actions, and results.

Intellectual Property

Materials provided during coaching are for personal use by the client unless otherwise agreed in writing. Clients are responsible for protecting their own intellectual property and proprietary information. We are not liable for misuse of client materials by third parties.

Limitations of Liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the services shall not exceed the amount actually paid by the client for the service at issue.

Governing Law

These Terms & Conditions are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws principles.

Contact

If you have questions about these terms or need to request a refund or reschedule, please contact us by email. Scheduling is handled by email at mutually convenient times.